woensdag 29 augustus 2012
Deep and fundamental Change: How Operational innovation can transform your company
Deep and fundamental Change: How Operational innovation can transform your company According to bonno van der Putten, Tilburg, operational innovation should not be confused with operational improvement or operational excellence. Those terms refer to achieving high performance via existing modes of operation: ensuring that work is done as it ought to be to reduce errors, costs, and delays but without fundamentally changing how that work gets accomplished. Bonno says that operational innovation means coming up with entirely new ways of filling orders, developing products, approaching customers, providing customer service, online business development or doing any other activity that a company performs.